AI Usage Policy

1. What the AI coach is, and isn't

Penny AI is a conversational coaching tool grounded in Penny Zenker's Reset Mindset framework. It's designed to ask reflective questions, surface possibilities you may not have considered, and help you apply what you're learning to a real situation, the same way a coach would in a live session.

2. How it works

Every message you send to Penny AI is sent to an AI model, along with relevant context such as your Reset Readiness profile, the skills you've practiced, and your current conversation, so the response is grounded in your actual progress rather than a generic reply. Responses are generated automatically. They are not reviewed by a person before you see them.

3. What data it uses, and where it goes

Penny AI is built on Anthropic's Claude API. Your conversation content is sent to Anthropic to generate a response and is handled under Anthropic's commercial API terms, under which it is not used to train Anthropic's underlying models. It is not sold or shared with advertisers. See our Privacy Policy for the full picture of how your data is collected, used, and, where applicable, consolidated into organization-level reporting.

4. Human oversight

Penny Zenker's team does not read individual AI coach conversations as a matter of course. We do review aggregate, de-identified usage patterns, for example which topics come up often, to improve the coaching content over time. We may access a specific conversation if you contact us for support, or if required by law.

5. Limitations and judgment calls that remain yours

• The AI coach can misunderstand context or offer a suggestion that doesn't fit your situation. Treat its questions and reflections as a starting point for your own thinking, not a final answer.
• It does not have visibility into your organization's specific policies, politics, or confidential information beyond what you tell it in the conversation.
• Any decision you make in your role, whether about a person, a project, or a business outcome, remains your responsibility.

6. Your controls

Using the AI coach is optional. You can use Reset Readiness's assessment, skill content, and habit tracking without ever opening the Coach tab. You can also request deletion of your account and associated conversation history at any time by emailing pennya@pennyskeynote.com.

7. Changes to this policy

We may update this policy as the AI coaching feature evolves. If we make a material change to how it works or what data it uses, we will update the effective date above.

8. Contact us

Questions about how the AI coach works can be sent to pennya@pennyskeynote.com.